Frequently asked questions

How to order my new kitchen?

From our A collection: First you need to plan your kitchen and measure the whole kitchen. Next step is to visit an IKEA store to plan and design it. After ordering, find your favorite color and handles and send us your IKEA drawing for a full quote. If you have any questions, please do not hesitate to contact us directly.

Do you install kitchen doors and counter tops?

We do not install kitchen doors, but the doors are made so that you easily just follow the instructions from IKEA. In Norway, we have our own carpenters ready to install your new bamboo counter tops. An estimated price of this, and a start up date, will be sent you, upon request.

How is your return policy?

All of our custom made doors/kitchens/furniture is especially made for you, and is therefore non-refundable. However, we are very concerned with you being happy and pleased about your newly purchased product, so we offer to send you a sample of the items you are interested in.

What is the thickness of your bamboo kitchen doors and drawer fronts?

All of our bamboo kitchen doors and drawer fronts are 20mm thick and this needs to accounted for when ordering your counter top.

What is your maintenance recommendations?

All kitchens, bathroom furniture and other furniture from Ask and Eng are supplied with a surface treatment. The bamboo is treated first with pigmented oil, and then it gets a top treatment with hard wax oil. This makes the bamboo resistant to water spills and wear. Like any other natural product, the bamboo should be treated after a period of time, approx. once a year to every two years, as much as the amount of wear and tear applied.

For simple maintenance of your bamboo kitchen or furniture we recommend that you use a cleaning spray from Osmo. That will remove stains and also leaves a bit of hard wax oil at the top, which will make your product last longer. For a bit more powerful maintenance we recommend that you top coat your product with transparent hard wax oil, also from Osmo. Contact us for product recommendation, and further instructions on maintenance. All of the products mentioned above can be bought with us.

Do your kitchen doors fit both the faktum and the metod cabinets from IKEA?

For now, our kitchen doors here in the webshop only fit the metod IKEA cabinets. Please contact us directly for enquiries about faktum.

What is your production time?

The A collection – about 6 weeks. We will contact you when your doors are ready for shipment. The custom made E collection is about 10-12 weeks. The exact time of production will be included in the offer.

What is your recommended overhang for counter tops?

We recommend an overhang of 10mm over the kitchen fronts. On sides we recommend a minimum of 5 mm. Remember that Ask og Eng kitchen fronts and cover panels are 20 mm thick.

What colour do you recommend for the IKEA cupboards?

For all of our lighter colours such as snow, sand and stone, we recommend white cupboards. For the darker colours, such as soil, grain, bean and coal, we recommend black IKEA cupboards.